Terms of Use



If you are not an authorised user, and if you do not agree to the terms of this Agreement, you may not use this Site, including without limitation to make a reservation, or download any Content from it. If you do not agree with these Terms of Use, please leave the Site immediately.

@Sandton Hotel and its affiliates own and operate this website located at www.sandton-hotel.com.

We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms of Use at any time and suggest that you check these Terms of Use periodically for changes to ensure that you are familiar with the most recent version. Your continued use of the Site will be deemed acceptance of any changes to these Terms of Use. You agree that notice of changes to these Terms of Use posted on the Site constitutes reasonable and sufficient notice. At all times, you are bound by the then-current version of these Terms of Use and all applicable laws.

OWNERSHIP. ALL TRADEMARKS DISPLAYED ON THIS SITE ARE OWNED BY @Sandton Hotel. This Site and the content provided on this Site, including the text, music and sound, graphics, images, software, photographs, audio and video, footage, trademarks, service marks, taglines, animations, podcasts, and downloads (collectively, the “Content”) are the exclusive property of @Sandton Hotel or its licensors, and are protected by law, including copyright, trademark, and database law, national and international laws and regulations. The Site may also include the products and company names, as well as logos, of third parties. Such third-party designations are the trade/service marks of their respective owners and may not be used without the prior written permission of their respective owners.

LICENSE; PERMITTED USE. We grant you a limited, personal, revocable, non-exclusive, non-sublicensable, non-transferable license to use this Site subject to your continued compliance with this Agreement. You may browse the Site and to reproduce extracts and Content from it, for your information and for non-commercial and personal purposes only. The Content of this Site may not be modified or incorporated in any other work, publication or site without the prior written agreement of @Sandton Hotel.

PROHIBITED CONDUCT; TERMINATION. The information and material contained in this Site are for general references only. You may not: (1) use Content in any manner that suggests (as determined in our sole discretion) the endorsement or association of any entity, person, product or service by @Sandton Hotel unless express written consent has been given by @Sandton Hotel in advance; (2) remove any copyright notices or other notices of intellectual property rights from the Site or any Content available on or through the Site; and/or (3) deep-link to internal pages of the Site or create a link from your website or any other Internet location to the Site without our prior written consent. You represent and warrant to us that you will not use this Site for any purpose that is unlawful or prohibited by these Terms of Use, including but not limited to attempting or actually collecting any information about other users of the Site, or systematically extracting Content or other information or data contained in the Site to populate databases or other sites for internal or external use. Any actual or attempted unauthorized use of this Site will terminate the permission granted by this Agreement and may violate applicable laws, including copyright law, trademark laws, commercial law and may result in criminal and/or civil prosecution. For your protection, @Sandton Hotel reserves the right to view, monitor, and record activity on the Site without notice or further permission from you. @Sandton Hotel reserves the right at any time and for any reason to deny you access to the Site or any portion thereof, and/or to terminate this Agreement. In such case, you agree to cease all access/use of the Site and the Content and to destroy any and all copies of Content in your possession or control.

ASSUMPTION OF RISK; DISCLAIMERS. You use the Internet solely at your own risk. @Sandton Hotel is not responsible for the security of any information transmitted via the Internet, the accuracy of the information contained on the Site, or for the consequences of any reliance on such information. @Sandton Hotel shall have no liability for interruptions or omissions in Internet, network or hosting services. We expressly disclaim all implied warranties of title, merchantability, fitness for a particular purpose and non-infringement, to the maximum extent that such disclaimers are held to be valid, and any responsibility for the content, the accuracy of the information, and/or quality of products or services of any third party referenced or described on the Site (including any third-party links). @Sandton Hotel PROVIDES THIS SITE AND ALL OF ITS CONTENT ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. UNDER NO CIRCUMSTANCES WILL @Sandton Hotel BE LIABLE TO YOU FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR ACCESS OR USE OF THIS SITE OR THE CONTENT IT PROVIDES, EVEN IF @Sandton Hotel HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

INDEMNITY. You agree to indemnify and hold harmless @Sandton Hotel and all of its officers, directors, employees, shareholders, legal representatives, agents, successors and assigns, from and against any damages, liabilities, costs and expenses (including attorneys’ and professionals’ fees and court costs) arising out of any third-party claims based on or related to your use of this Site (including the Content) or any breach by you of these Terms of Use.

HOTEL BOOKING TERMS. @Sandton Hotel provides online reservation services on this Site for the hotel listed on this Site. Any reservations made through this Site are made between the individual making the reservation (“Guest”) and the hotel (“Hotel”). The reservation is subject to the local terms and conditions as may be imposed by the Hotel from time to time and is subject to the laws and the exclusive jurisdiction of the courts of the country in which the Hotel is located. @Sandton Hotel reserves the right to cancel or modify reservations in its sole discretion for any reason. @Sandton Hotel accepts no liability or responsibility for any third-party costs, claims, liabilities or expenses howsoever incurred or suffered by the Guest in relation to or associated with the Guest travelling to and/or from the hotel, such as flights, land transportation, communications, insurance, lost property, medical services, etc.


  1. Detailed description of goods and/or services
    Golden Falls Trading 125 (Pty) Ltd t/a @Sandton Hotel is a business in the Hospitality industry that Accommodation, Food, Beverage.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within immediately days and delivery confirmed by way E-mail.
    (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
  3. Export restriction (Optional)
    The offering on this website is available to South African clients only.
  4. Return and Refunds policy
    The provision of goods and services by Golden Falls Trading 125 (Pty) Ltd t/a @Sandton Hotel is subject to availability. In cases of unavailability, Golden Falls Trading 125 (Pty) Ltd t/a @Sandton Hotel will refund the client in full within 30 days. Cancellation of orders by the client will attract a in line with the cancellation policy on our website % administration fee.
    (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
  5. Customer Privacy policy
    Golden Falls Trading 125 (Pty) Ltd t/a @Sandton Hotel shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
  6. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Golden Falls Trading 125 (Pty) Ltd t/a @Sandton Hotel bank account, the details of which will be provided on request.
  7. Card acquiring and security
    Card transactions will be acquired for Golden Falls Trading 125 (Pty) Ltd t/a @Sandton Hotel via PayGate (Pty) Ltd who are the approved payment gateway for all South African
    Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on
    the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by Golden Falls Trading 125 (Pty) Ltd t/a @Sandton Hotel separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility
    Golden Falls Trading 125 (Pty) Ltd t/a @Sandton Hotel takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and Golden Falls Trading 125 (Pty) Ltd t/a @Sandton Hotel chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature PO Box 569, Wierda Park, 0149.
  12. Variation
    Golden Falls Trading 125 (Pty) Ltd t/a @Sandton Hotel may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by Propriety Limited company (sole trader / private company / close corporation) based in South Africa trading as @Sandton Hotel and with registration number 2004/008351/07 and Astrino Nicoloudakis (Director(s)/Member(s)/Owner(s)).
  14. Golden Falls Trading 125 (Pty) Ltd t/a @Sandton Hotel contact details
    Company Physical Address: 5 Benmore Road, Benmore Gardens, Sandton 2196
    Email: astrino@acsionsa.co.za
    Telephone: 011 395 4777

CURRENCY CONVERSION. Currency rates are based on publicly available sources and should be used as guidelines only. Room rates are guaranteed only in the Hotel’s local currency. Currency quotes are not updated every day. The currency information supplied by this Site is believed to be accurate, but @Sandton Hotel does not warrant or guarantee such accuracy.

LINKED SITES. This Site includes links to other websites. @Sandton Hotel provides such links solely as a convenience to you and for informational purposes only. @Sandton Hotel has not reviewed the information on these other websites. The inclusion of these links in no way indicates @Sandton Hotel’s endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such websites. Neither @Sandton Hotel, nor any other providers of products or services related to this Site, shall be responsible for the content of any other websites and make no representation or warranty regarding any other websites or the contents or materials on such websites. If you decide to access other websites, you do so at your own risk. Other websites may include links to the Site.

PRIVACY. Your use of this Site is subject to our Privacy Policy.

MISCELLANEOUS. Failure to insist on strict performance of any of the provisions of this Agreement will not operate as a waiver of any subsequent default or failure of performance. No waiver by @Sandton Hotel of any right under this Agreement will be deemed to be either a waiver of any other right or provision or a waiver of that same right or provision at any other time. In the event of any dispute, any rule of construction or interpretation otherwise requiring this Agreement to be construed or interpreted against any party by virtue of the authorship shall not apply to the construction and interpretation of this Agreement. Any ambiguities will be clarified in an equitable manner without regard to authorship and minor errors and misspellings will be corrected to give maximal effect to obvious intent.